Potsdam, Germany: May 2018
This Data Protection Policy is intended to provide information on the processing of personal data in our company. We hereby fulfill our statutory obligations under the Telemedia Act (TMG) and the EU General Data Protection Regulation (EU-GDPR, EU 2016/679), in particular Articles 13 and 14 as well as Article 26(2).
For Semtation GmbH the protection of your privacy always has a very high priority.
This Data Protection Policy describes how we handle data which may be directly or indirectly related to natural persons (personal data) and which hardware and software is used.
Please note that further information may be added to our Data Protection Policy depending on the product or service concerned.
We comply with relevant privacy laws and this Data Protection Policy at all times. We only share data with others as described in these provisions.
How can you contact us?
Please contact us using this Contact link.
What personal data is processed by us?
We collect and process data when you download the SemTalk Test Version or when you visit our websites. Some of this data may be personal.
This includes the following information:
Information when you visit our website:
When you visit one of our websites, we may process information on the domain you are visiting us from and which browser you use and your user behavior on our site during the current session.
You need to register to download the SemTalk Client. During your account setup, we collect personal data, such as your name, e-mail address, supplemented by your telephone number and address if necessary. By agreeing to download the SemTalk Client, you give us permission to contact you using the address information you have provided so that we can provide you with information about topics such as our upcoming events and product updates. If you do not want to be contacted, you send us your objection by clicking here.
If you contact us for support inquiries, we will store your contact details in connection with this particular inquiry. We may also encourage you to access your system through a conferencing app (such as Skype for Business) to help determine the cause of your problem. In some cases we may ask you to provide us with additional files generated by analytical tools to handle your support inquiry.
When using our products and services, we do not collect and process personal data. In some cases, you may deliberately submit or provide us with files for verification. If these contain personal data, processing is carried out in accordance with the guidelines set out in this Data Protection Policy.
Information regarding your location:
We do not access any locational information.
Why and on what legal basis do we store personal information?
We process your data, whether it can be traced back directly or indirectly to a natural person or not, for the following purposes:
· To allow you to be able to test SemTalk Client
· For administrative purposes.
· To inform you about events and innovations of our products.
Contract initiation and performance:
In general, we only store personal data needed to fulfill our contractual obligations to you (Art 6 I b) DSVGO) or where you have given us your data as part of our communication (for example, by sending us an e-mail with your contact details).
Your consent is required for the processing of certain data. In these events we will inform you expressly about the situation and provide you with the opportunity to allow us to process this data.
In these cases we will inform you about the purpose of the data processing and about your right of revocation.
It is also possible that we may process data based on our legitimate interest. In doing so, we are obliged to disclose our interest and to make a trade-off between your and our interest. Such as is the in the following case:
If we classify you as an interested party in SemTalk or if you become our customer, we store your contact information in Microsoft SharePoint online (in the Microsoft Cloud, hosted in Ireland). We use your data to maintain our sales process or to execute our administrative processes related to our customer relationship.
Storage and deletion periods:
We store personal data only to the extent required to fulfill the purpose. The storage period depends on legal requirements and the duration of the contractual relationship.
Should the data no longer be used, it will be anonymized and/or deleted in accordance with legal regulations.
Should you wish to have your data deleted, we will delete all your data. Should you wish to continue to be our customer, your contact details (name, company name, email address, telephone number and postal address, type and number of purchased products, scope of maintenance contracts) as well as information on the topics we have communicated about (e.g. emails that you have sent to us) will remain in our systems.
Further, please note that after the confirmation of your deletion request it is not possible to restore your data.
We do not use any other analysis tools.
Social Media Registration:
We do not use any social media registration information.
Why and with who do we share personal data with?
Your personal data will not be transmitted to third parties for reasons other than those listed below.
We will only disclose your personal data to third parties, if:
· You have expressly given us your consent for this,
· This is permitted by law and is required for the performance of our contractual relationships with you (for example, if you purchase Microsoft products from us) or
· The disclosure of the data is based on a legal obligation.
We share personal data with the following recipients or categories of recipients for the aforementioned reasons:
· Employees (internal and external)
· IT infrastructure service providers
· Payment processors
· Providers of analysis tools